Contact Heat Pumps for Landlords

The quickest way to reach us is the form on this page. If you want quotes, say what you need and your postcode; we pass your enquiry to relevant independent firms, who contact you directly.

If you are writing about something on this site, such as a correction, a source you think is out of date, or a complaint, use the same form and say so in the message. We read every one and correct errors.

Before you write

Three tools on this site answer the questions we are asked most, without sending anything to anyone:

• The EPC C deadline checker shows what the planned standard would mean for a property from its band and tenancy type.
• The landlord heat pump calculator estimates the grant, the net cost and the change in running cost for one home.
• The city guides list the council licensing, planning and grant details for 21 places.

What to send us, and what to ask someone else

Questions people often send

Can you tell me whether my property qualifies for the grant?

Not for a specific property. The Boiler Upgrade Scheme is applied for by an MCS-certified installer, who confirms eligibility after a survey. Our landlord guide to the scheme sets out the rules, and the EPC C deadline checker shows where a property stands against the planned standard.

Can you recommend an installer?

We do not recommend named firms. If you send an enquiry, it goes to relevant independent firms that cover your postcode, and you choose whether to use any of them. The installer checklist shows how to check a firm on the public registers.

My tenant is unhappy with the heating since a heat pump was fitted. What should I do?

Start with the installer and the design figures in your quote. Our guide to running costs and tenant bills covers what to check, and the heating obligations page sets out a landlord's repair duties.

What happens to your message

A message sent through the form reaches the publisher, SEO-DONS LTD. If it is a correction or a question about a page, we read it, check the source and update the page if it is wrong. If it asks for quotes, we pass the details you gave to relevant independent firms covering the postcode, and they contact you directly. The privacy notice explains how long details are kept and how to ask for them to be deleted.

How corrections work

Every figure on this site is stored once with its source and the date it was read, so a correction changes every page that uses it. When we change a rule or a number, the page date changes too. If you send a correction, include the page address and a link to the official source if you have one.

Complaints

If you are unhappy with how an enquiry was handled, or with something a firm said after we passed your details on, tell us through the form and include the date of your enquiry. A complaint about the work itself should go to the installer first and then to the consumer code it belongs to, which is listed on the MCS and TrustMark registers. A complaint about how your personal data was used can also go to the Information Commissioner's Office, as the privacy notice explains.

Who publishes this site

Published by SEO-DONS LTD (company no. 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can check the company on the Companies House register.

We do not install, sell or survey anything and we do not take phone calls. We are not a government department or a scheme administrator.